Remote Sales Solutions
As a leading contract pharmaceutical sales company, our remote sales solutions have been proven to increase market share and ROI
At Amplity Health, we know what it takes to bridge gaps with cost-effective solutions to increase communications frequency by overlaying the traditional field sales channel with the following options.
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The remote inside sales representative (ISR)
Remote ISRs are able to execute on both breadth and depth strategies through a combination of comprehensive coverage and no windshield time.
ISRs offering the following:
Virtual lunch and learns
National or regional coverage
Excellent selling skills
Product sampling and patient resources
Hybrid sales representatives (HSR)
HSRs can be deployed in territory, in Amplity’s Remote Engagement Center, or on client site. Hybrid reps are equally qualified and impactful while delivering product messaging through live video detailing, web-enabled communications, or by phone. All communications are also augmented with time spent in the field meeting with HCPs in person, to best address preferences for the way information is consumed.
With a deep understanding of channel and data, we’ll partner with you to formulate the appropriate frequency to meet the goals of your brand’s strategy.
- Field targets during vacancies/LOAs
- High or low deciles with potential
- Hospital systems
- Integrated delivery networks (IDNs)
- Hard-to-see or no access accounts
- Deep personal interactions with HCPs through in-person contact and locale-specific connections
- Technology-enabled interactions that appeal to many HCPs in our ever-evolving marketplace
- Face-to-face meetings as well as off-hours interactions
Live video detailing
Amplity Health’s video detailing services offer:
Inbound or outbound detailing scheduled at the HCP’s convenience
Omni-channel representatives are trained to seamlessly transition from phone conversations to video presentations to meet the needs of the discussion
Flexible options based on budget
Virtual sampling offers:
Initial outreach to gain awareness
Primary sampling to provide product messaging
Sample Request Forms (SRFs) and SRF validation
Final surveys to capture ROI
Clinical and Medical Solutions
From medical science liaisons to health science consulting, Amplity Health offers a range of solutions
Extensive outsourcing solutions
We have been instrumental in recruiting permanent and executive positions in addition to managing and developing outstanding specialist teams (contract and employed) in multiple therapy areas across countries and cultures.
Our contract projects are focused on deliverables and agreed metrics, utilizing highly qualified teams to deliver on outcomes and exceed expectations. Uniquely, we offer to support all of our field-based personnel with a fully integrated training, development, and coaching program.
Our success in this area is founded upon experienced staff who understand medical roles and a consultative partnership approach. We have expert skills in recruiting highly credentialed professionals, which include but is not limited to:
Clinical trial liaisons
Amplity Health Customer Care
Amplity’s patient-centric approach to customer care provides patients and HCPs with multiple channels of communication to gain access to critical information
For the fourth time, Amplity Health’s Remote Engagement Center has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” as an Outsourcer for Pharmaceutical Phone Support
At Amplity Health, we strive to provide the support and tools necessary to achieve increased consumer satisfaction and brand loyalty among consumers and HCPs
- Adherence and support programs: Supporting patients and improving persistence to achieve better outcomes
- Case management: Helping patients connect the dots between general assistance, adherence, and financial support
- Co-pay card activation: Expert customer engagement enabling efficient co-pay program activation
- DTC campaign enrollment: Effectively securing and documenting patient consent for program enrollment through white glove customer service
- Patient support programs: Facilitating connection between HCPs and sales professionals, providing sample request solutions to whitespace targets
- Reimbursement management: Resolving complex coverage and reimbursement issues for patients in order to remove barriers to access medicine
Amplity Health Professional Services
As a leading contract pharmaceutical sales company, we offer personalized, superior experiences for all customers internal and external—by setting the highest standards and expectations for services delivery
Onsite support, commercialization strategy, campaign planning, and execution
Key roles include:
Brand strategy & consulting
Remote engagement consultation
Campaign account management
Reporting & analytics
Technology, infrastructure & operations support
Compliance and regulatory adherence
Support go-to-market capabilities
Many manufacturers simply do not have the resources or infrastructure to design, build, and implement message delivery teams or the synergistic tools that support them on time and on budget. From smaller first-to-market companies whose funding for commercialization may be aligned with development milestone triggers, to the very largest companies who may want to reallocate resources, outsourcing can offer viable options, bringing deep knowledge and experience to accelerate commercial development.
Expert healthcare project management & execution services
Pharmaceutical companies of all sizes look to Amplity Health for the program management skills to build and launch a multidisciplinary customer-interaction team (or set of integrated teams), deliver impactful capabilities development trainings, and provide data-driven insights.
How Amplity Health can help
At every step, they follow established project management protocols and utilize project management tools to ensure that each client’s implementation runs smoothly and meets timelines. Our project managers support all Amplity Health team implementations. These resources are also available to clients who are building and managing their own commercialization activities. Amplity Health provides healthcare program execution and project management services as a part of our full commercialization suite.
Virtual Learning Solutions
Amplity Health provides a range of virtual solutions, designed to enable medical and sales teams to collaborate even more effectively remotely
Benefits to your organization
Allow sales and medical affairs teams to engage in learning without the need to travel or take time off the road
Ensure consistency in the way Amplity Health programs are delivered using different methods to meet the needs of the individual
Enable learners to access learning at their own pace and convenience, taking charge of their own development
Measure levels of engagement by using tracking technology, which can be combined with performance measures to demonstrate ROI
Virtual learning events (VLEs)
What to expect during virtual learning events
Our workshop principles are applied in a virtual environment, ensuring full engagement, interaction, and enjoyment
This is achieved through interactive content such as stimulating visuals and interactive exercises, which are all designed with the learner and the delivery method in mind with a focus on learning outcomes
eLearning content is created using a program that supports the design of interactive, visually stimulating learning content. Interactive content includes visuals, voice-overs, quizzes, simulations, practice scenarios, and opportunities for learners to apply what they have learned to real life situations.
Amplity Health will work closely with you to ensure all content is aligned to the needs of the business and is tested rigorously with a group of pilot users for feedback.
Amplity Health Remote Engagement Key Findings
With the addition of Amplity Insights, our remote engagement team becomes a cutting-edge center with massive market research capabilities
Amplity Health is the only provider that:
Gives you the ability to leverage the Amplity Insights database to target potential HCPs treating patients of interest based upon highly specific and unique criteria definitions, such as treatment rationale and behavior, patient-reported outcomes, and symptom profiles that don’t have billing codes
Provides our clients with a comprehensive patient-centric view of their brands by recording and analyzing inbound customer care calls and merging that information with patient data from the existing insights database of physician interactions
Provides clients with a similarly comprehensive HCP-centric view of their brands by summarizing and analyzing outbound sales calls and merging that information with physician data from the existing Insights database of patient visits to identify important trends
This powerful knowledge base can identify important trends such as patient adherence, attitudes about efficacy, price concerns, knowledge gaps, etc. The identification of these key trends allows Amplity and clients to make real-time adjustments to messaging and channels/tactics. This continuous cycle of fine-tuning marketing activities and measuring trends drives increases in patient satisfaction, sales, share, and ROI
"Amplity continues to demonstrate flexibility in the custom programs they designed to meet our business needs. We share common values and a complementary culture, and we both maintain heightened focus on patients, keeping patient at the center of everything we do."