YARDLEY, PA – Amplity Health’s (Amplity) Remote Engagement Center has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” as an Outsourcer for Pharmaceutical Phone Support.
Amplity Health, a commercialization partner to global healthcare companies, has been providing remote engagement for decades, responding to patients, caregivers, and healthcare providers (HCPs) on behalf of their clients.
“With heightened focus on keeping patients at the center of everything we do, our J.D. Power recognition illustrates our dedication to provide a truly outstanding customer service experience,” said John Boney, Amplity’s Head of Remote Engagement.
Amplity’s Remote Engagement Centers are designed to provide multiple channels of personalized assistance including phone, chat, SMS, email, virtual video and co-browsing for patients and healthcare providers. This multi-channel approach enables prompt access to critical information including DTC campaign enrollment, case management, adherence and patient support programs, insurance benefits, co-pay card activation, and reimbursement management.
J.D. Power 2020 Certified Customer Service Program recognition is based on successfully completing an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.
A true partner to global healthcare companies, Amplity Health builds transformational solutions by challenging boundaries and the status quo. Amplity Health has the expertise, infrastructure, and insights to help clients overcome any healthcare commercialization hurdle. With wide-ranging capabilities such as clinical and medical outsourced teams, capabilities development, field sales solutions, insights and patient identification solutions, consulting, sourcing and recruiting, multichannel messaging, execution, and more. Amplity Health has what it takes to maximize marketing efforts and set strategies up for success. Additional information can be found on the company’s website: www.amplity.com. Connect with Amplity on Twitter and LinkedIn.
Jessica Corrado, Marketing and Communications
John Boney, Head of Remote Engagement